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Customer Service Information  1. Billing & Payment Questions 2. Buvarri Ordering Information 3. Shipping Questions   

BILLING & PAYMENT QUESTIONS  I noticed that you cannot click and pay. How does the your billing system work? When ordering products online.  You first submit an electronic purchase order request.  Will will then respond with an secure electronic payment invoice confirmation that includes your order total, shipping cost and  taxes (if applicable) as well as the availability of the items you ordered. If not if stock an estimated shipping date will be provided.  If all is agreeable, you just click the pay now link and select your method of payment and we will process your order.        What payment methods do you accept? We accept the following forms of payment via Paypal Secure Merchant Services: • Visa* • MasterCard* • American Express* • Paypal Credit or debit card. Must be issued by a US bank and participate in the Address Verification Service (AVS). We are unable to accept the following forms of payment: • Credit or debit card issued by a non-USA bank • Non-US money order • Non-US cashier's check • Bank drafts • Wire transfers • Cash • Cash on delivery (COD) • Non-verifiable US cashier check • Non-verifiable US money order • Pre-paid and tax debit cards • Gift cards • Government issued child support cards Please call us at 407-442-9000 if you are unable to pay with a credit card. Credit card processing errors.  Listed below are some common error responses: The transaction resulted in an AVS mismatch. The address provided does not match billing address of card holder. - This error means that the either the billing or shipping address entered during checkout does not match the address(es) on file with the credit card issuer.   The most common reason for this error is that the shipping address is not on file with the credit card issuer as an authorized "ship to" address.  The solution is to: • Change the shipping address during checkout (by clicking "Change Address" on the shipping page) to an address that is on file with your credit card issuer. • Call your credit card issuer and add an additional shipping address. • The credit card number is invalid. - This error means that the credit card number is not valid. • The expiration date entered for the credit card is invalid. - This error indicates that the credit card is expired. • The credit card has expired. - This error indicates that either the credit card is expired or that an invalid expiration date was entered. • This transaction has been declined. - This error usually indicates that an invalid CVV number has been entered. • For Visa, MasterCard, and Discover the CVV number can be found the back of the card in the signature block area. It is the last 3 digits. For American Express the CVV is a 4 digit number located on the front of the card. It appears after and to the right (above) of your card number. What is Address Verification Service (AVS)? The Address Verification Service (AVS) is a fraud protection service that checks a shopper's billing address against the card processor's existing address record for the shopper. AVS returns a code that indicates how well the addresses match. If you receive an AVS error message in regards to your order, it simply means that the shipping address does not match any address on file with your credit card company as an authorized shipping address. What if a duplicate transaction has been submitted?  This error usually occurs after a customer has first entered an invalid CVV number, then submits the order with the valid CVV number. The solution is to wait 60 to 90 seconds and resubmit the order. If the same error message is displayed again, increase the wait time and try again. When a sufficient amount of time has passed, the order will be accepted. What Credit Payment Processing Agency do you use? We use Paypal Merchant Services for all transactions BUVARRI Ordering Information           How will I know if a specific Buvarri Napkin Ring item can be engraved? Most of the Buvarri napkin rings can be engraved.  However, to confirm your engraving request, please view the “Engraving Drop Down Menu” next to the item in the purchase order form.  The engraved option will appear along with the pricing per price.  If selected, it is added to your purchase order.  Listed below is the pricing for machine engraved Buvarri Napkin Rings  Machine Engraving Pricing is as follows: Minimum Order for Single Line and Double Line engraving is 100 pieces. There is no minimum order size for Single Letter  Single Letter $0.50 Single Line $ 1.00 Double Line $ 1.25  Engraving Font Type: We use Bodoni Condensed for all machine engraving. Unfortunately, we cannot engrave numbers or punctuation.  Please allow 30 days for delivery of machine engraved. May I have something other than lettering engraving on my Buvarri Napkin Rings, such as a corporate logo?   Yes! We do offer one color laser engraving. There are no limitations on logo design,font type or styles.  Black is the only color available.  Please allow 10 days for delivery of laser engraved for orders up to 50 pieces.  Please call for delivery for larger orders   Laser Engraving Pricing is as follows: The pricing for Laser engraving is $2.00 per piece.  There is a minimum order of 12 for all Laser engraved Buvarri Napkin Rings   Laser Engraving Disclaimer: Unlike machine engraving, laser engraving on plating is temporary, not permanent and will discolor or peal over a period of time.     What is your return policy? All custom handmade napkin rings, Buvarri and corporate branded designs are purchased “as is” condition and may not be returned for a refund and/or exchanged for credit.       Why haven't I received my order confirmation email yet? Confirmation emails are sent out immediately upon the placement of an order to the email address provided during checkout. If you have never received an email from us, please check your spam filters or with your ISP to ensure that you are allowing email from our website. Also check your Junk or Bulk mail folder as sometimes the confirmation email will end up there. To ensure you receive our correspondence, add our email address to your contact list or address book. If you haven't received a confirmation email after 24 hours of placing an order please contact Customer Service to verify your order details. What if my order is late? Please review your order confirmation and check on the order status first. When calculating shipping times, do not count the processing day, weekends, or holidays. Orders placed after 3pm central time Monday through Friday, on weekends, or on shipping holidays will not be processed until the next business day. Remember it is extremely unlikely that your order has been lost in transit. Shipping times start the day after the processing day.  What if something is missing from my order? We keep a digital inventory of each shipment to assure quality control.  However, if you are missing an item from your order.  Contact us via email.  It is important to put your order number and the words "ITEM MISSING from the package”  in the subject line of the email.  Please document the condition of the box when it arrived, especially any visible damage to the box or apparent re- taping, and what was missing from the order. Also tell us any changes in your party date and the best way to contact you during business hours. A customer care representative will respond during business hours.  What if I receive the wrong item? Should you receive the wrong items, we will provide one of the following: • We can reship the correct item after receipt of the wrong item • We do not offer refunds for late deliveries. It is important to note, your return items must be received by us within 10 business days. You will not be charged any additional shipping or handling fees for replacement shipments. If we request that you return the product, we will provide you with directions for doing so.  When notifying customer service by email, it is important to put your order number and the words "received wrong item" in the subject line of the email. List which items are wrong and the also tell us which product you should have received. Also tell us any changes in your party date and the best way to contact you during business hours. A customer care representative will respond within hours. Shipping Questions Shipping Limitations: Currently we are limiting our shipping to addresses within the United States, and do not ship internationally or to post office boxes.  We accept post office box addresses for your billing needs. Ground Shipping:  Unless instructed otherwise. All shipments are sent via ground services.  Also items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. Overnight Express Shipping:   Expressed orders must be placed before 3:00PM EST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available.  Sunday and holiday delivery is not available. Next-day delivery is offered for items in stock only.  2 Day Express Shipping 2 Day Express Shipping by FedEx is available anywhere in the continental United States. This option includes Priority Processing and Express Delivery within 2 business days of leaving our warehouse. The shipping cost for 2 Day Express Shipping within the continental United States is: Oversize items may not be able to  be shipped using Overnight and 2 Day Express shipping.  When calculating shipping times do not count the day that you order, and remember that weekends or holidays will delay your delivery. For example, if you need your order by Saturday, you must order by 3pm Eastern Standard  Time on Wednesday. Will a Signature required be place on my package? Unless instructed,  signatures will not be required on delivery of your order. However, in certain circumstances the shipper will require a signature based on the monetary value of the merchandise and/or the potential for loss in a delivery area. Once a signature required is placed on the package, MJ Design Group is unable to remove it and the shipper may place a signature required at any point during transit. Important Shipping Info to Remember When calculating shipping times do not count the processing day, weekends, or holidays. Shipping times start the day after the processing day. In the unlikely event that an item in your order becomes unavailable, we will attempt to contact you via phone and/or email. We understand that fast delivery of your party supply products is very important to you and your child, therefore if we are unable to reach you, we may ship your order as is and refund you for the cost of the out of stock items. To prevent a delay in your order please ensure that the "ship to:" address on your order is listed with your credit card company as an alternate or one time shipping address for verification. ******************* Important Product Disclaimers We do our very best to make sure our products are as close to the exact product as possible in both our product images and descriptions. However, certain circumstances may cause actual product size and color to vary from that presented on our website.  Due to the many variations in monitors and browsers, product colors may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online products will look the same on all computers, we cannot guarantee that what you see on your monitor accurately portrays the actual product and may vary slightly from product descriptions.  Our objective is to provide you with as much information and detail about the product as possible. We will never try to intentionally deceive or misrepresent our products.

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